8:30 - 10 AM | Inspired Teams, Inspired Leaders, Inspired Results!
Speaker: Christopher Ridenhour, GFN, Director of Workplace Culture, SpiriTrust Lutheran
While our websites paint perfect pictures of Teamwork and World Class Customer Care, does everyone really, I mean, REALLY, appear as engaged as they do on the home page? Imagine the levels of success your stakeholders could experience if every team member “embraced change”, “owned problems”, and took “personal accountability” for their part in creating an EXTRAORDINARY community. When each of us learns to model “Purpose and Passion”, we create dynamic buildings defined by positive communication, greater performance, and higher retention. While everyone recognizes the AMAZING benefits that come with staff engagement and retention, the actual tools and actions are useless without commitment. It’s time to get committed! Inspired Leaders, Inspired Teams, Inspired Results promises to take you into the hearts and minds of your colleagues to reveal what inspires and motivates them to truly LIVE your organization’s Mission, Vision and Values. This unique offering will serve as the Train-the-Trainer for anyone interested in becoming a “Certified Staff Whisperer.”
10:15 - 11:45 AM | Tuned In, Turned Up, Tapped Out, or Turned Off? Engaging the Disengaged
The beeps, tweets, dings, and riiiiiings, are the notes in the soundtrack of today’s technology-driven world. While our gadgets provide us with quick and easy access to information, they also take away the focus and mindfulness necessary for effectiveness in our work and personal life. The machines are closer than ever to taking over the world. VOICEMAILS, TEXTING, POSTING, TWEETING, BLOGGING, FRIENDING, REPLY, REPLY, REPLY! The "present moment" is calling and it misses you. This interesting and interactive session will reintroduce you to your sanity by offering tips and ideas for how to stay engaged, while helping others to stay focused on organizational goals and higher performance.
11:45 AM - 12:15 PM | Lunch
12:15 - 1:45 PM| Division of ACF/Assisted Living Surveillance Regulatory Update
Speaker: Heidi L. Hayes, Interim Director for ACF and Assisted Living Residence Surveillance, NY State Dept. of Health
This session will delve into trends seen in New York assisted living, including the Top 5 Common Citations in 2018, Top 5 Complaint Allegations Received in 2018, and Inspection Review Process (IRP) Determinations. The session will also cover Program & Policy Updates including the 2019-2020 Assisted Living Program (ALP) Updates.
2 - 3:30 PM | Risk Management Principles
Speakers: Lourdes M. Martinez, Partner/Director, Garfunkel Wild;
Christina Van Vort, Partner/Director, Garfunkel Wild
What are the areas of greatest risk vulnerability in senior living communities? What are “realistic expectations,” and how might they impact risk management? Discover the answers to these questions while also identifying the various constituencies within a community that can improve or impede progress in managing risk. Describe the areas of greatest risk vulnerability in assisted living communities.
3:45 - 5:15 PM | Developing Your Community's Workforce
Speaker: Lisa Fordyce, EVP Enterprise Development Senior Living, OnShift
A recent Argentum report found that the senior living industry will need 1.2 million employees by the year 2025. This session will delve into best practices for hiring, training, and retaining the top talent needed to staff senior living communities, with an emphasis on developing the next generation of leadership.
8:30 - 10 AM | Creating a Superior Sales Culture
10:15 - 11:45 AM | Great Expectations: Keeping Up with Evolving Customers
Speaker: Edie Smith, Executive Vice President & Director of Research, ProMatura Group, LLC
Understanding the customer and being customer centric is critical to success in any industry. The constant momentum of evolving economic indicators, demographics, communications technology, and access to information will continue to have an enormous impact on the way we do business and the efficacy of sales programs. Prospective residents and their loved ones arrive to the community with greater knowledge, increased expectations, and longer lists of decision criteria. This session will focus on the changes in customers and how management and sales counselors can stay ahead of these trends to improve sales in your company.
11:45 AM - 12:15 PM | Lunch
12:15 - 1:45 PM | Balancing Mission & Margin
The mission of senior living is to provide vibrant communities where older adults can thrive and enjoy an improved quality of life. This course will cover best practices for maintaining optimal care and services to residents while adhering to a successful budget. Participants will learn how to improve staff efficiencies so they can spend more time providing care and services; understand the impact of revenue and expenses on value; and learn which resources to invest in to grow and maintain high occupancy rate